Refund Policy
You have 7 days to return your items for a full refund or exchange as long as it is returned the same condition that you received it with the original proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as plants, fish etc. cannot be returned.
Paying a deposit shows that you intend to buy the item and it means you are entering into a contract with Bottle Tree.
Deposits are non-refundable. If you pay a deposit and then change your mind, Bottle Tree reserved the rights not to return your deposit.
We really want to make sure that our customer is satisfied with our products. As such, please contact us via email to info@bottletreegarden.com.au to discuss any enquiries or concerns you may have with your purchase.
To complete your return, we require a receipt or proof of purchase.
Shipping
To return your product, you should mail or return your product to Bottle Tree Garden Centre, 504 Churchill Rd, Kilburn SA 5084, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
BOTTLE TREE LIVE FISH SALES POLICY
Please take a few minutes to review our sales policy and feel free to contact us if you have any questions.
All LIVE FISH buyers must comply with our SALES POLICY for a purchase.
Any disputes in relation to sales should be brought to our attention in person.
All disputes must be accompanied with clear evidence which include photographs or Videos.
It is the purchaser’s responsibility to follow all Local, State and Federal Laws when making purchases. Costs involved with local /state government authorities will be at buyer’s expense.
** Once you finalize the fish purchase and left our premises the transport conditions and the environment are out of our control, hence we will not refund any cost towards later claims. Please make your selection carefully**
Please use dechlorinated and aged water for your new fish. Please do not add any water or use any equipment from your other community tank(s) in your quarantine tank as it could possibly cause cross contamination. Shipping is stressful for the fish, keeping your new fish completely separated from your existing fish is of vital importance you will have to quarantine every new fish you receive. Please release the new stock to your community tank only if you are fully happy with health condition of new fish. We ask that you quarantine your new fish for at least two weeks
We recommend you to start feeding your fish with moist food. It is not recommended to give them dry pellets or flakes as these foods could cause constipation or intestinal infections due to much slower digestion. Use moistened pellet food, fresh frozen food or gel food to start with. Do not over feed the fish as some fish take time to adjust with new environment and may not accept food readily. All excess food uneaten should be removed soon after 5 minutes of initial feeding.
Once you receive the new fish, float the unopened bag in your quarantine tank till the temperature get equalized. If the temperatures are close, then you can simply use your hand and reach in the bag to scoop the fish out. We recommend not use a net as the net could take off excessive amount of slime coat on your fish. Do not pour the water in the bag into your quarantine tank discard it. We have noticed a moderate level of sunlight is good for the fish.
We keep our price as low as possible and we aim to make this beautiful hobby affordable for everyone. If you find a product of similar quality sold at lower price you permitted to request for a discount and we will do the needful.
*NOTE;
If you make payment towards a LIVE FISH purchase you are deemed to have read and understood our terms & conditions.
